Terms of Sale...
IMPORTANT LEGAL NOTICE
These online shopping terms and conditions apply to all orders which you, the customer place using our website. Please read them carefully before placing your order and print a copy for future reference.
By using this website you accept and agree to be bound by these online Shopping Terms and Conditions, the Privacy Statement and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Online Shopping Terms and Conditions affects your statutory rights, either as a consumer or otherwise.
Privacy and Communications - When you place your order, we collect certain personal and transactional information (e.g. name, address, email address). For details on how we use this information.
To fulfil our obligations to you under these On-line Shopping Terms and Conditions we communicate with you by e-mail and by posting notices on the Website. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications be in writing.
The contract between us when you place an order to purchase items using our Website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order ("Order Confirmation E-mail"). We accept your order only when we send an e-mail confirming that we have despatched the items in your order ("Despatch Confirmation E-mail"). The contract between us is formed at the point we send the Despatch Confirmation E-mail in respect of those items mentioned in the Despatch Confirmation E-mail. If your order contained a number of items and the Despatch Confirmation E-mail mentions on some of them, those items which have yet to be despatched to you do not form part of that contract.
Children - We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.
Colours, specifications and dimensions of products - We have made every effort to display the colours, specifications and dimensions of items on the Website as accurately as possible. The colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor's display of any colour will reflect accurately the colour of the item delivered. We may from time to time vary the dimensions, specifications and quantities of items displayed on our Website without prior notice.
Right to withdraw purchases within "cooling off" period - If you live in the European Union you have a right by law to withdraw from the purchase of any item within a "cooling-off" period of fourteen working days starting on the day the item(s) is delivered to you ("Cooling-Off Period"). You will be liable for the cost of returning the item(s) to the manufacturer and 30% total value re-stocking fees.
This right applies to all items advertised on the Website except for:
Bespoke items (includes non standard colours) / Sealed items where the seal has been broken / Damaged items which will not be able to be re-stocked and sold as new.
Orders for delivery outside the United Kingdom - The products specified on this website are suitable and approved for use for customers within the Mainland United Kingdom (excludes islands, highlands & ireland). Customers who choose to purchase items for usage and distribution to locations outside the United Kingdom do so at their own risk and have a personal responsibility regarding compliance with local laws.
Prices - Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the Website include Value Added Tax which will be charged at the current rate. Where prices are displayed in alternative currencies on this website, these are for reference purposes only and local prices may change according to current currency rates.
Cancellations - If you wish to cancel your order, please contact our Customer Sales immediately. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item's normal postage charge We cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to despatch.
Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day unless specific day delivery is selected. However we are unable to guarantee delivery will be made by the one courier visit.
We make every effort to despatch items on time. If we are unable to deliver the items within your chosen arrival period, we will aim to contact you to discuss your options and despatch as soon as possible.
If the items are not delivered within the time period we specify in the Confirmation Email, please contact our Customer Services Department..
Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Should you specify at point of order that goods are left with a neighbour, this is done so at your own risk. All goods must be signed for upon delivery.
Returns - You will be liable for the cost of haulage collection charges or returning the item(s) within 14 days to the manufacturer and 30% total value re-stocking fees.
Contact Customer Sales immediately.
This right applies to all items on the Website except for:
Bespoke items (includes non standard colours) / Sealed items where the seal has been broken / Damaged, used or installed items which will not be able to be re-stocked and sold as new.
Items Damaged in Transit - Must be refused on delivery and not signed for 'in good condition'. Contact Customer Sales immediately.
Defective Items - You have the right to return a faulty item within 7 days. Contact Customer Sales immediately.
Incorrect Items - If we have sent you an incorrect item, please notify our Customer Sales immediately and return the incorrect item to the manufacturer and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.
Please return any incorrect item to the manufacturer, we will replace or refund you for the incorrect item upon receiving the returned goods in a re-sellable condition.
Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
Alterations to this Website and Terms and Conditions - We reserve the right at any time to make changes to this Website, these On-line Shopping Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Website or order items from the Website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.